LEADERSHIP DEVELOPMENT PROGRAM

Learn to be an AGM/GM in about a year! See details below:

DEALER TRACK (2 MONTHS)

• Learn Card Game Mechanics, Game Rules, & Pit Procedures​
• Game Protection (Cheating, Collusion, Proper Dealing Techniques)​
• Soft Count (1 Week) Customer Service & Understanding a Gambler

SOFT COUNT / CAGE TRACK (1 MONTH)

• Proper Count & Audit Procedures​
• Understanding Soft Count Reporting​
• FABICash & FABITrack, Strategy 9, Lotto Management

COMPLIANCE TRACK (3 WEEKS)

• Learn all WAC/RCW that affect WA gaming​
• Learn Surveillance duties & responsibilities​
• AML, Problem Gambling, Self-Exclusion & Responsible Gaming​
• How to properly audit a department

FLOOR SUPERVISOR TRACK (3 MONTHS)

• Learn Sonoma & Track & Rate Players​
• Customer Service & Understanding a Gambler​
• Run Down a Rack. Dealer Rotation​
• Experience Working All Shifts​
• Game Protection – Pit View (Cheating, Collusion, Proper Dealing Techniques)

SHIFT MANAGER TRACK (2 MONTHS)

• How to run a Dealer Rotation​
• Hiring, Licensing, On Boarding & Scheduling​
• FabiTrack, Strategy 9, Sonoma, & other support systems​
• Customer Service & Rating a Player​
• Payroll, Union CBA​
• Corrective Actions & Coaching​
• Property Cleanliness

AGM SHADOWING TRACK (3 MONTHS)

• Scheduling & Payroll​
• Hiring, Licensing, On Boarding & Scheduling​
• Review & Understanding a P&L​
• Auditing House Accounts, Match Play issuance, Freeplay, Sonoma ​
• Team Member Reviews & Training​
• Customer Service & Rating a Player​
• Buzz Sessions Execution​
• Property Repairs​
• IT Support, Compliance, Self-Exclusion