LEADERSHIP DEVELOPMENT PROGRAM
Learn to be an AGM/GM in about a year! See details below:
DEALER TRACK (2 MONTHS)
- Learn Card Game Mechanics, Game Rules, & Pit Procedures
- Game Protection (Cheating, Collusion, Proper Dealing Techniques)
- Soft Count (1 Week) Customer Service & Understanding a Gambler
SOFT COUNT / CAGE TRACK (1 MONTH)
- Proper Count & Audit Procedures
- Understanding Soft Count Reporting
- FABICash & FABITrack, Strategy 9, Lotto Management
COMPLIANCE TRACK (3 WEEKS)
- Learn all WAC/RCW that affect WA gaming
- Learn Surveillance duties & responsibilities
- AML, Problem Gambling, Self-Exclusion & Responsible Gaming
- How to properly audit a department
FLOOR SUPERVISOR TRACK (3 MONTHS)
- Learn Sonoma & Track & Rate Players
- Customer Service & Understanding a Gambler
- Run Down a Rack. Dealer Rotation
- Experience Working All Shifts
- Game Protection – Pit View (Cheating, Collusion, Proper Dealing Techniques)
SHIFT MANAGER TRACK (2 MONTHS)
- How to run a Dealer Rotation
- Hiring, Licensing, On Boarding & Scheduling
- FabiTrack, Strategy 9, Sonoma, & other support systems
- Customer Service & Rating a Player
- Payroll, Union CBA
- Corrective Actions & Coaching
- Property Cleanliness
AGM SHADOWING TRACK (3 MONTHS)
- Scheduling & Payroll
- Hiring, Licensing, On Boarding & Scheduling
- Review & Understanding a P&L
- Auditing House Accounts, Match Play issuance, Freeplay, Sonoma
- Team Member Reviews & Training
- Customer Service & Rating a Player
- Buzz Sessions Execution
- Property Repairs
- IT Support, Compliance, Self-Exclusion